FAQs

Frequently Asked Questions – Negranet

1. What is Negranet?

Negranet is Morocco’s first digital store offering high-quality digital products and tools, including music accounts, editing tools, streaming subscriptions, IPTV, and e-commerce resources.

2. How do I receive my product ?

All products are digital and ready to use. You will receive a direct download link or delivery via WhatsApp immediately after purchase.

3. Are the products easy to use ?

Yes! All our products are designed to be beginner-friendly and easy to set up. Guides and instructions are included when needed.

4. Do you offer refunds ?

Because our products are digital, refunds may not always be possible. However, if you face any issues, contact our support team and we will assist you.

5. Do I get updates for purchased products ?

Yes! All products come with free future updates whenever applicable.

6. What payment methods do you accept ?

We accept multiple secure payment methods, including CIH, credit/debit cards, and online payment platforms.

7. Can I use the products for commercial purposes ?

Most products allow commercial use. Please check the description of each product for specific licensing details.

8. What if I have a problem with my download or account ?

Contact our support team immediately. We will resend your files, fix account issues, or provide guidance to ensure your product works correctly.

9. Is Negranet safe and reliable ?

Absolutely! Every product is tested and verified for security, reliability, and high performance before being offered to customers.